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OriginPSA

Terms of Service

Last updated: April 29, 2026

1. Acceptance of Terms

By accessing or using OriginPSA (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

OriginPSA provides a cloud-based professional services automation platform including CRM, ticketing, project management, time tracking, billing, and inventory management tools for managed service providers and IT companies.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

4. Subscription & Billing

  • Subscriptions are billed monthly or annually based on your selected plan.
  • User licenses are billed per-user. Changes to user count are prorated.
  • All fees are non-refundable except as required by law.
  • We may change pricing with 30 days notice.

5. Free Trial

New accounts receive a 14-day free trial. No credit card is required. At the end of the trial, you must subscribe to continue using the Service. Unpaid accounts may be suspended or deleted after a grace period.

6. Data Ownership

You retain ownership of all data you enter into the Service. We do not claim any intellectual property rights over your content. We will not access your data except as necessary to provide the Service, comply with law, or with your permission.

7. Data Security

We implement industry-standard security measures including AES-256-GCM encryption at rest, TLS in transit, role-based access control, and audit logging. However, no system is 100% secure and we cannot guarantee absolute security.

8. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to other accounts or systems
  • Interfere with or disrupt the Service
  • Reverse engineer or decompile the Service
  • Resell access without authorization

9. Service Level

We target 99.9% uptime for the Service. Scheduled maintenance windows will be communicated in advance. Enterprise plans include a formal SLA with credits for downtime.

10. Cancellation

You may cancel your subscription at any time. Upon cancellation, your account remains active until the end of the current billing period plus a 30-day grace period. After the grace period, your data may be deleted.

11. Limitation of Liability

To the maximum extent permitted by law, OriginPSA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

12. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect.

13. Contact

For questions about these terms, contact us at legal@originpsa.com.