Simple, transparent pricing
Start with a 14-day free trial. No charge during trial — card on file required. Scale up as you grow.
Starter
Core PSA for small teams
$29 per user/month
- CRM & Contact Management
- Ticketing & Service Desk
- Estimates & Invoicing
- Time Tracking & Timesheets
- Basic Reporting (14+ reports)
- Email Integration
- Calendar & Dispatch
- Up to 5 users
Most Popular
Professional
For growing MSPs that need more
$49 per user/month
- Everything in Starter
- QuickBooks Integration
- NinjaOne RMM Integration
- E-Signature Providers
- Customer Portal
- Project Management
- Warehouse & Inventory (landed cost)
- Email Sequences
- Recurring Billing
- Margin guardrails
- Network Diagnostics
- SSO / SAML
- Up to 50 users
Enterprise
Full platform, unlimited scale
$69 per user/month
- Everything in Professional
- E-Commerce Integrations (eBay; Shopify in alpha)
- Email Campaigns
- Customer Departments
- Audit Log Access
- AI Assistant (bring your own Anthropic key)
- Remote MCP Server (Claude Desktop / claude.ai)
- Workflow Automation
- Custom Reports
- Scheduled Reports
- CMDB & Asset Management
- Approval Workflows
- Runbooks
- Escalation Engine
- Monitoring Alert Webhooks
- NetBox Integration
- REST API Access (read-only; read/write planned)
- Priority Support
- Unlimited users
Compare every feature
Tiers gate features rather than capacity. Pick the one that has what your team uses today.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Core PSA | |||
| CRM, contacts, and pipeline | |||
| Ticketing & service desk | |||
| Time tracking & timesheets | |||
| Estimates & invoicing | |||
| Billing-aware ticket auto-close | |||
| Email integration (SMTP, IMAP, M365) | |||
| Calendar & dispatch | |||
| User cap | Up to 5 | Up to 50 | Unlimited |
| Growth & operations | |||
| Project management | — | ||
| Recurring billing | — | ||
| Customer portal | — | ||
| Warehouse & inventory | — | ||
| Landed cost on POs (freight in COGS) | — | ||
| Margin guardrails (under-margin alerts) | — | ||
| Email sequences | — | ||
| Email campaigns | — | — | |
| Customer departments | — | — | |
| Network diagnostics | — | ||
| Integrations | |||
| Stripe payments | |||
| QuickBooks (Online + Desktop) | — | ||
| NinjaOne RMM | — | ||
| E-signature providers | — | ||
| Microsoft 365 / CIPP | — | ||
| E-commerce (eBay; Shopify in alpha) | — | — | |
| Telephony (RingCentral, GoTo, net2phone) | — | ||
| NetBox (DCIM / IPAM) | — | — | |
| REST API access (read-only today; read/write planned) | — | — | |
| Reporting | |||
| Built-in reports | 14+ reports | 14+ reports | 14+ reports + custom |
| Custom report builder | — | — | |
| Scheduled email delivery | — | — | |
| Advanced | |||
| AI assistant (Claude-powered, bring your own key) | — | — | |
| Remote MCP server (Claude Desktop / claude.ai, read-only) | — | — | |
| Workflow automation | — | — | |
| Approval workflows | — | — | |
| CMDB & asset management | — | — | |
| Runbooks (operational playbooks) | — | — | |
| Escalation engine (on-call policies) | — | — | |
| Monitoring alert webhooks (Zabbix / PRTG / generic) | — | — | |
| Audit log access | — | — | |
| Support & security | |||
| Email support | |||
| Priority support | — | — | |
| MFA for every user | |||
| SSO / SAML | — | ||
| IP allowlisting | — | — | |
| Per-tenant database isolation | |||
| Encrypted backups (you choose the schedule, 30-day retention) | |||
What's not in your bill
The PSA industry has a long tradition of nickel-and-diming. We don't.
No setup fees
Kickoff call, data import help, workflow configuration, and team training are included with every paid plan. See the Onboarding page for the full scope.
No integration fees
Every integration on your tier is included. No per-connection charges, no "connector" packages.
No support fees
Email support is included on every plan. Priority support is Enterprise only — no separate paid support contracts.
No data-export fees
If you ever leave, you take your data with you. CSV exports today, full DB dumps on request, no charge either way.
No price hikes mid-contract
Pricing is locked for the duration of your active subscription. We give 30 days written notice before any change to renewals.
No bait-and-switch upgrades
We'll never demote a feature out of your tier to push you up. The plan you signed up for is the plan you keep.
Pricing FAQ
The questions every prospect asks about how this works.
- Is there a setup or onboarding fee?
- No, and we mean that specifically. Every paid subscription includes a kickoff call within 3 business days, hands-on data import for customers / contacts / tickets / time / invoices, workflow configuration help (SLA policies, triage rules, billing model), a 60–90 minute team training session, and 30 days of priority response after go-live. The full scope is described on the Onboarding page.
- Do I need to commit to an annual contract?
- No. Pricing is monthly, billed by Stripe, no contract. Cancel anytime from your customer portal — your account stays active through the end of the paid period plus a 30-day grace window during which you can export your data.
- What happens at the end of the 14-day trial?
- You pick a plan and become a paying customer. We don't auto-charge the card on file when the trial ends — if you don't subscribe, your tenant is suspended until you do. The card on file exists to deter fake-account abuse, not to silently start billing you.
- Can I change plans later?
- Yes, both directions. Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle so you don't lose paid-for time.
- How does per-user pricing work if I have part-time staff?
- A user is anyone with login credentials, full-time or part-time. Read-only roles (e.g., a billing-only user) count as a user too. We don't price by activity, only by accounts.
- Are there discounts for annual prepay?
- Yes — annual prepay is available on all three tiers at a discount off the monthly rate. It's optional: every plan can stay month-to-month if you'd rather not commit. Choose annual billing at checkout, or contact us for terms.
- What if I exceed the user cap on Starter or Professional?
- Adding a user above your tier's cap automatically prorates an upgrade to the next tier on the next billing cycle. You'll see a warning in the portal before this happens — no surprise bills.
- Do you offer non-profit or education discounts?
- Case by case. If you're a registered 501(c)(3) or qualifying education entity serving K-12 / higher ed IT operations, reach out and we'll talk.
- Can I see a demo before I sign up?
- The 14-day trial is the demo. You'll have a full working tenant of OriginPSA with all features of your chosen tier, your real data once you've imported it, and our team available for questions. If you'd rather see a guided walkthrough first, contact sales.
- What is the remote MCP server, and is my data safe?
- MCP (Model Context Protocol) lets you connect your own Claude client — Claude Desktop or claude.ai — directly to your OriginPSA tenant and ask questions of your live data in plain language. It's an Enterprise feature, read-only (it can query, never write or delete), scoped to a single tenant per token, rate-limited, and every query is audit-logged. You connect via OAuth 2.1 from your Claude client on your own Anthropic account, so nothing leaves OriginPSA except the answers you pull. The same applies to the in-app AI assistant — you bring your own Anthropic key.
Ready to switch?
All plans include guided setup. We help you import your customers, contacts, tickets, and historical invoices from your old system — reach out and we'll scope it together.