Features → Integrations
Integrations across the tools MSPs actually use
QuickBooks Online (bidirectional, including vendors) + Desktop, Microsoft 365 + CIPP, NinjaOne RMM, NetBox, Stripe, RingCentral + GoTo + net2phone, monitoring-to-ticket from Zabbix / PRTG / generic webhook, ShipStation + UPS + FedEx + USPS, SignNow + PandaDoc + BoldSign, CompanyCam, Snipe-IT, Dell warranty, SAML SSO, and outbound webhooks on 60+ event types — natively built into the PSA, not via third-party glue.
Accounting & Billing
QuickBooks Online
Bidirectional sync via REST API. Customers, vendors, invoices, payments, items, credits, tax codes — flowing in both directions. Per-connection inventory mapping. Drift detection flags edits made inside QB after sync.
QuickBooks Desktop (QBWC)
Two-way sync via the QuickBooks Web Connector and qbXML protocol. Same per-connection mapping + drift detection. Currency names map automatically when multi-currency is on.
Stripe
Cards + US bank ACH. Per-tenant Stripe Connect not required — direct Stripe accounts via stored API keys. Per-tenant webhook URL with UUID. Auto-charge on recurring billing.
Microsoft 365 / Google Workspace
Microsoft Graph (M365)
Inbound email-to-ticket. Two-way email sync. Calendar events for appointments. SAML SSO via Entra ID.
Google Workspace
Inbound email-to-ticket via Gmail API. Two-way email sync. Calendar events for appointments. SAML SSO via Google Workspace SAML.
IMAP/SMTP
Any IMAP-capable mailbox for inbound polling, any SMTP server for outbound. For tenants who don't use M365 or Google.
CIPP (Microsoft 365 partner management)
Tenant management + license assignment + user provisioning for MSPs running customer M365 tenants. Surfaces M365 license counts on the customer record.
RMM & Device Management
NinjaOne RMM
Device + organization sync. Alerts flow into OriginPSA's triage rules. Script execution from the staff app. Live device list on the customer record.
Snipe-IT (asset management)
Bidirectional asset sync. Serialized items in OriginPSA inventory match Snipe-IT asset records; updates flow both ways.
NetBox (DCIM / IPAM)
Light + Full integration tiers. Light surfaces IP and rack assignments on the customer record; Full lets you write back.
Dell Warranty API
Entitlement + warranty lookup on Dell-serialized inventory. Surfaces expiry dates and service tag details.
Monitoring → Tickets
Zabbix
Native webhook media type. Problem events open tickets; OK events resolve them. Per-customer routing via host tag or hostgroup. Severity maps to priority.
PRTG
HTTP push notification template. Sensor down opens a ticket; sensor up resolves the same ticket. Device + group passed through for routing.
Generic webhook
JSON-in, ticket-out for any monitoring tool that can POST a webhook — Grafana, UptimeRobot, custom scripts. Configurable JSON path for severity, source, message. Per-source template plus a triage view at /alerts/monitoring.
Telephony
RingCentral
Inbound call popups, call logging, click-to-dial. RingSense AI conversation insights (optional). Per-tenant subscription state — no cross-tenant call leaks.
GoTo Connect (formerly Jive)
Inbound call popups, call logging. Per-tenant webhook URL with embedded tenant ID for direct routing.
net2phone
Inbound call popups, call logging via webhook subscription. Per-tenant subscription state with disconnect-cleanup on toggle-off.
Payments & E-Signature
Stripe Elements
Card + ACH collection inside OriginPSA's customer portal. SAQ-A PCI scope — your team never sees raw card data.
SignNow
E-signature on estimates, change orders, and service contracts. Webhook-driven status updates.
PandaDoc
E-signature with full document templating. Webhook-driven status updates.
BoldSign
E-signature alternative for cost-sensitive MSPs. Same webhook model.
Shipping & eCommerce
ShipStation
Label generation, tracking, multi-carrier rate shopping. Auto-create shipments from invoices with shippable items.
UPS / FedEx / USPS
Direct API integrations for label printing + tracking. Use these or ShipStation depending on volume + carrier mix.
Shopify
Product + order sync. Inventory levels stay aligned across OriginPSA's catalog and your Shopify storefront.
eBay
Listing + order sync. Same model as Shopify; orders convert to OriginPSA invoices.
Field & Documentation
CompanyCam
Field-photo capture linked to projects. Photos taken on-site mirror to the project's CompanyCam tab automatically.
Outbound Webhooks
60+ event types (ticket.created, invoice.paid, customer.updated, project.milestone_met, etc.) with HMAC-signed payloads. Connect any tool that accepts a webhook URL.
Identity & Compliance
SAML SSO (Entra ID, Google Workspace, Okta)
SP-initiated and IdP-initiated SSO. Multi-tenant aware — same IdP can authenticate users across multiple of your customers.
Turnstile (Cloudflare)
Optional CAPTCHA on public web-to-lead forms and signup pages to filter bot traffic.
AI & Automation
Claude (Anthropic)
Optional AI assistant for ticket triage suggestions, summarization, and customer reply drafting. Tenant brings their own API key — your traffic, your bill.
Inbound Webhooks
Custom inbound webhook URLs for receiving events from your own scripts or third-party tools that don't have a native integration yet.
Migration
RepairShopr Importer
One-time migration importer for tenants moving from RepairShopr. Pulls customers, tickets, invoices, and historical billing into OriginPSA.
CSV Import (guided)
For any other source: customers, contacts, tickets, time entries, and historical invoices via CSV. The OriginPSA team helps with the mapping — included on every plan.
On the roadmap
- REST API for custom integrations (Q3 2026)
- Hudu / IT Glue documentation sync (under evaluation)
- Slack inbound ticket creation
- Microsoft Teams inbound + status sync
Missing the integration you need?
Most missing integrations are buildable via outbound webhooks (60+ event types, HMAC-signed) or the inbound webhook URLs. For deep two-way integrations, our team takes requests during the trial period — if it's a tool more than two of our customers ask for, we generally ship it.