Alternatives → Syncro
Outgrowing Syncro?
Syncro (formerly SyncroMSP, now positioned as Syncro XMM — endpoint management + employee help desk + Microsoft 365 security) is great when you're starting out. As MSPs scale past 15–20 staff, the features it skips on the PSA side — SLA engine depth, runbooks, project profitability, role-based access, SSO — start to bite. OriginPSA is the next step up on the PSA layer.
Why MSPs evaluate OriginPSA against Syncro
We hear the same handful of reasons whenever Syncro comes up in a buying conversation. The four that come up most often:
Real SLA management, not just timestamps
Syncro's SLA features are oriented around ticket age tracking and basic escalation alerts; multi-tier escalation matrices, pause-during-waiting states, and per-customer SLA policy depth are more limited than dedicated-PSA platforms. OriginPSA has a configurable SLA engine: per-customer SLA policies, response-vs-resolution targets, pause-during-waiting states, multi-tier escalation paths, and SLA-breach automation. If your contracts make SLA promises, this is the difference between meeting them by hand and having the platform enforce them.
Project management with profitability tracking
Syncro's project module historically focuses on task tracking; budget-vs-actual, margin tracking, and phase-level milestones are more limited than dedicated services-PSA platforms. MSPs running real implementation projects (network refreshes, M365 migrations, multi-site rollouts) find the depth lacking. OriginPSA's project module is built for services-revenue tracking with live margin visibility, signed change orders that stack into the current authorized budget, and customer-portal project view.
Runbooks, worksheets, and structured ticket data
Syncro tickets are largely free-text. Standardizing how techs handle a category of work means writing a wiki article and hoping. OriginPSA has runbooks (step-by-step playbooks attached to ticket types) and worksheets (structured forms that capture data into the ticket record). Day-1 productivity for new techs improves materially.
Granular role-based access + SAML SSO
Syncro's permission system is suitable for small teams; granular role separation (e.g., billing-only roles, read-only auditors) is more limited as teams scale. OriginPSA has 300+ granular permissions across 98 modules plus SAML/SSO via Entra ID, Google, or Okta — the access controls a 50-person MSP needs.
Where Syncro is genuinely strong
We don't recommend switching unless one of the reasons above outweighs everything Syncro does well. Honest list:
- Combined RMM + PSA in a single product — meaningful workflow simplicity at small scale
- Combined PSA + RMM + endpoint-security pricing model is simpler than buying three vendors separately
- Active community with responsive product team — visible engagement in MSP forums
- Good Stripe-based billing UX out of the box
If your MSP is under 10 staff and combined-RMM-and-PSA simplicity is what you came for, Syncro is hard to beat at that scale. We don't recommend switching unless you're actually hitting the ceiling.
RMM is not in OriginPSA's scope. We integrate with NinjaOne (more RMM integrations on the roadmap) rather than build our own. If you switch from Syncro, plan an RMM choice in parallel.
Side by side
Architecture, pricing model, and integration depth — what most evaluations come down to.
| Feature | Syncro | OriginPSA |
|---|---|---|
| RMM included in product | — | |
| Configurable SLA engine | Basic (age tracking + alerts) | Per-customer policies, response vs resolution, pause states, multi-tier escalation |
| Multi-tier escalation paths | Limited | |
| Project management with profitability | Light (task-tracking focus) | |
| Runbooks + worksheets | — | |
| Role-based access depth | Basic | 300+ permissions, 98 modules |
| SAML / SSO | Verify with Syncro — not advertised | |
| Custom report builder | Verify with Syncro | |
| Approval workflows | Verify with Syncro | |
| Audit log | Verify with Syncro | Full state-changing actions |
| Pricing model | Per-tech/month, bundled RMM+PSA+EDR | Per-user/month, PSA-only |
What migration looks like
Syncro has a clean export of customers, contacts, tickets, time entries, invoices, and assets. Our import tooling handles the standard layouts. Because Syncro's schema is relatively simple, the data import is one of the cleanest migration paths the platform is designed for. Expected timeline for a 5–15 staff MSP: 2–4 weeks end-to-end, including running parallel for one billing cycle. Onboarding is included — kickoff call, hands-on import, workflow configuration, team training, and a 30-day priority response window.
One important note: OriginPSA doesn't include RMM. If you're using Syncro for the combined RMM+PSA workflow, you'll want to pair OriginPSA with NinjaOne (our first-party RMM integration) or evaluate other dedicated RMM tools alongside the migration. The good news: dedicated RMM products generally outperform the RMM half of combined platforms.
Pricing comparison
Syncro's current published per-technician pricing is $179/tech/month (12-month term) or $209/tech/month(month-to-month). The product now bundles endpoint management, help desk, and Microsoft 365 security in a single per-technician seat. Source: Syncro's pricing page (2026).
OriginPSA Professional is $49/user/monthfor the PSA, plus a separate RMM choice (NinjaOne pricing varies by configuration). For an MSP with several non-tech staff who need PSA access, per-user pricing for the PSA layer combined with a dedicated RMM is often lower overall than Syncro's bundled per-tech rate — and the PSA depth gain is the bigger reason to move.
Try OriginPSA in parallel
14-day free trial. Real tenant, your data, all features on your chosen tier. No sales call required to start.